Return & Refund Policy
Return Eligibility: We support returns and refunds within 30 days after you receive the goods. The returned storage products (egg racks, clothing storage bags, food fresh-keeping containers, shoe boxes, etc.) must be unused, undamaged, with original complete packaging and all accessories intact.
Refund Reasons: You can apply for return and refund for product quality problems, wrong delivery, product damage during transportation, or if the product does not match the description. We do not support unreasonable returns caused by personal dislike or improper use damage.
Return Process: Please contact customer service to submit a return application within the valid period. After our approval, please send the goods back according to the designated return address, and keep the return waybill. After we receive and inspect the returned goods, we will process the refund within 3-5 working days.
Shipping Fee Explanation: For returns due to product quality problems or our delivery errors, we will bear the return shipping fee; for personal voluntary returns, the customer shall bear the return shipping fee.
Partial Refund: If part of the products in the order are damaged or problematic, we support partial refund processing, which will not affect the refund application of other qualified products.